Our Clinics are Open
Neighborhood Health is here to make sure you get the care that you need and stay healthy!
You can now have your medical visit over the phone or by video chat.
Call us at 615-227-3000 to schedule a phone/video visit.
Phone/Video Visits
Phone Visits
When you call us at 615-227-3000, we will set up an appointment for you to speak with your provider.
- You will receive a phone call from a customer service representative 15 minutes before your appointment.
- This may be a number or area code you don’t recognize. Please answer the call. Please keep your phone on and close to you.
- The customer service representative will help complete your registration.
- Your provider will join the call after the customer service representative checks you in.
Video Visits
When you call us at 615-227-3000, we will set up an appointment for you to speak with your provider using Zoom.
- You will receive an SMS text message with a link to install Zoom.
You can also install zoom: - You will also receive a phone call from a customer service representative 15 minutes before your appointment.
- This may be a number or area code you don’t recognize. Please answer the call. Please keep your phone on and close to you.
- The customer service representative will help you complete your registration and give you a Meeting ID to enter the virtual waiting room.
- Start the zoom mobile app and tap “Join A Meeting”
- You will then see a login screen that asks for a Meeting ID and Screen Name
Enter the meeting ID provided by the customer service representative
Enter your name as the screen name
Tap “Join” and to connect to the virtual waiting room.
- Once you are connected to the virtual waiting room, your provider will join for your video visit.
